WHAT ARE THE SHIPPING COSTS?
We made the Shipping simple because we understand that paying fees for shipping is something everyone wants to avoid when shopping online, therefore we offer our Customers free shipping anywhere in United Kingdom and only a small fee to our international customers. We love our customers and therefore we bear the shipping costs in our Margins to offer our customer Free shipping and save them shipping costs.
HOW DO I KNOW IF MY PACKAGE HAS BEEN SHIPPED AND IT IS ON ITS WAY?
Once you place an order, you will receive an automatic confirmation email. Once your order has been processed and is ready to leave our distribution centre, you will receive another email with shipping information. Please note that the shipping confirmation email does not necessarily mean that the carrier has picked up your package from our distribution centre. Please use the appropriate carriers tracking features to determine when your package has been picked up and is in transit.
Please allow 1-2 days from the time you place your order for its status to update.
MY TRACKING INFO SHOWS MY PACKAGE WAS DELIVERED, BUT I NEVER RECEIVED IT
We know how important your order is! Inktensive provides our customers with the option to track your package. If the tracking information states that your items have been delivered but you have not received it, please check around your neighbourhood in case another home received it by mistake. Speak with family, roommates, etc. in the event they received it on your behalf. The package may also have been left with property managers or an apartment office.
We will always do our best to assist you, but Inktensive does not hold responsibility for packages that are lost or stolen in transit. If you are still unable to locate your package, you must contact the shipping carrier to discuss the issue and file a claim with them.
DO YOU SHIP INTERNATIONALLY?
Inktensive is proud to service our customers from all over the world! It usually takes 7-10 business days to arrive in your country from the day you receive dispatch email of your order. However, in some instances, delivery may be delayed depending on your country's customs.
Inktensive do not charge customer for shipping and use economy shipping carrier therefore in some orders it may take upto 20 days to arrive your package.
The default pricing on our site is in GBP (Pound Sterling), the conversion rate depends on your issuing credit card company used on the transaction. The site will default GB Sterling Pound on the checkout page.
Inktensive is not responsible for applicable customs fees, import duties, taxes, or any other charges. The customer is responsible for the charges, even if the shipment is refused upon delivery.
TAXES & DUTIES
Import taxes, duties and related customs fees may be charged once the parcel arrives at the destination country. These charges are determined by the customs office of the specific destination.
Payment of these charges and taxes is the responsibility of the recipient and will not be covered by us here at Inktensive.
For further details of charges, please contact your local customs office.